HEALTH SUPPORT
Medicine support that helps people feel calm and safe.
Medicine routines can feel confusing. We help make them simple, clear, and steady so people can feel more confident each day.
HOME CARE SERVICE
Medication support
Medication support is only provided after assessment. The care plan must state the medicine-related task, the level of support and how staff record and report it.
WHO IT IS FOR
When this support may help
- People who forget agreed medicine times
- People who need practical help opening or presenting medicines
- People whose medication support is part of a wider care package
- Families who need clearer records and communication
WHAT IS INCLUDED
Support agreed in your care plan
- Prompts and reminders when appropriate
- Assistance or administration only when assessed and authorised
- Recording on the agreed medication record
- Reporting missed doses, refusal or errors
- Following pharmacy labels and the agreed plan
- Review when prescriptions or needs change
PLANNING
How this care is planned
We confirm what support is needed, who is responsible, how medicines are supplied and stored, what staff may do, and who must be contacted about problems.
QUALITY CONTROLS
What good support should show
- Staff work only within training and competency
- Records are completed at the time of support
- Medication changes are confirmed through authorised routes
- Errors and omissions follow the incident process
COMMON QUESTIONS
Questions about medication support
Can carers change a dose?
No. Care workers follow authorised instructions and do not independently change prescriptions or doses.
Can you collect prescriptions?
This may be considered as an agreed task after practical arrangements, consent and responsibility are clear.
What happens if medicine is refused?
Staff record the refusal and follow the care plan, including contacting the appropriate person or professional when required.
NEXT STEP
Discuss medication support
A care conversation helps us understand what support is needed, where it is needed and what should happen next.
-
Yes. Trained carers can administer medication according to your care plan and company policies, following all safety procedures.
-
Our carers can assist with prescribed medicines such as:
Tablets
Capsules
Liquid medication
Creams and ointments
Eye drops
Inhalers
Other medications outlined in your care plan
Support is always provided within current regulations and the carer's level of training.
-
Our carers receive medication training and follow strict procedures, including:
Checking the correct person
Checking the correct medication
Giving the correct dose
Giving it at the correct time
Recording every administration
Safety is always our priority.
